FAQ

SUPPLY SHORTAGES + PRODUCTION DELAYS | last update *July 10, 2022 Due to current circumstances in supply chain and shortages, we are experiences production delays industry wide. We have are continuously pivoting our manufacturing process. Because of this, we sourced various materials to fulfill the demand of these orders. Our fits, material, and styling may vary from previous years. Thank you for understanding. The global economy is facing a supply chain crisis due to the pandemic. From zippers to glass, shortages of basic goods hobble the U.S. economy. Covid has created an outstanding demand for “normalcy” while simultaneously leaving global supply chains ravaged and the labor force depleted. In the merchandise industry, many are simply unable to source materials enough to produce items anymore. Cargo ships bringing in goods from overseas are stuck waiting off the California coast because of shortages in manpower. Here's another article on port congestion. Even Gildan, another staple in the industry, has been experiencing yarn and labor shortages thus unable to produce enough to meet the high demand blanks. This has trickled down across all supply chain and logistics across the board. Shipping costs are also being affected and we are forced to increase our shipping costs for the time being. We apologize deeply for any delays that may occur. We appreciate your patience and your continued support with us during these times. If you have any questions, please don't hesitate to contact us!

  

Our current return policy lasts 14 days from delivery confirmation and must arrive back to us 21 days from the original shipment date. We gladly cover your shipping cost to ensure your entire process is easy. A $11.95 restocking fee will be applied per package received* Please note, due to rising costs of shipping, the cost for a return label will also account to your total refund* This accounts for the time it takes for out team member to go through the return process.

Items Eligible for Return:

To be eligible for a return, your item must be unworn, unwashed, and undamaged, and in the same condition that you received it with the original tags. Eligible returns include wrong shipping item, and damages (photo proof may be required). The total amount returned to your original form of payment will be processed minus the shipping cost equivalent to the label we will process for you. A restocking fee will not be applied if there was an error on our part (ie. wrong item, size, damaged piece). Please note that once we receive the returned items, we will be verifying damage claims before we will process the refund.

Wrong Shipped Item:

Once we receive the returned items, we will be checking for any damages before we will process the exchange. A restocking fee will not be applied if there was an error on our part (ie. wrong item, size, damaged piece). Shipping your returns: A shipping label will be provided. Please do not use your own label to make a return. Contact us to begin your return and/or exchange request. Please allow 2-3 business days for a response from our customer service.

Refund Timeline:

Please allow 5-7 business days for the refund to hit your account once it's been processed.Other concerns:Let us know by contact us via email or live chat!

 

We currently do not accept international returns/exchanges due to shipping cost unless a customer agrees to cover shipping costs for any reshipments or exchanges. For any returns, shipping cost still applies in addition to a 15% restocking fee. USPS:  7—21 business days. Due to COVID-19, delays may occur. UPRISERS is not responsible for any additional fees. USPS now offers a quicker shipping timeline. Please select your preferred option during checkout. FEDEX / UPS: 3—7 business days. Due to COVID-19, delays may occur. UPRISERS is not responsible for any additional fees.

Taxes and/or import fees:

Additional charges (i.e. taxes and/or import fees) may apply to your order when you have it shipped outside the U.S. Please keep in mind that UPRISERS do not collect this beforehand and we are not responsible for any other costs associated. We cannot give you an estimate of the cost because it varies widely around the world. Feel free to reach out to us for any additional questions!

Non-returnable Items

Gift cards.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  Any item that is returned more than 14 days after delivery. Refunds (if applicable):

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us (below). Depending on where you live, the time it may take for your exchanged product to reach you, may vary. IMPORTANT: *If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Pre-Order products: Before ordering, please make note whether your item is on pre-order. These items tend to take at least 4—6 weeks from the day pre-orders close. Due to supply chain set backs, delays may apply. However, by placing a pre-order, you will receive a 5% early bird discount automatically applied on the specific product page.

In-Stock products: Please allow a few extra days before shipment as our postal carriers are experiencing delays. Our scheduled shipments goes out every Tuesday and Thursday.

General Delivery Time Period: Our delivery time period varies per drop / collab. If an item is in-stock, our shipments go out every Tuesday and Thursday of the week. Please allow 2—4 business days, excluding holidays, from purchase to fulfillment process. Once your order has been shipped, you will receive an order confirmation email with a tracking #.

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues.

IMPORTANT: Before ordering, please make note whether your item is in pre-order. These items tend to take at least 2—3 weeks from the day pre-orders close. Orders that are mixed with pre-orders and in-stock items might ship in different shipments. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL). 

PRE-ORDER & COLLECTION UPDATES

  • Uprisers.World Collection

    Original Gaia Tie Dye collection: WIND and FIRE Sweatpants IN STOCK

    Original Gaia Tie Dye Hoodies: Due to supply chain issues, both WIND and FIRE hoodies are out of stock but some sizes and units are listed in our *imperfect* line. Restock is TBD.

    UPRISERS x Panda Express Limited Edition Reversible Varsity Bomber - currently on pre-order. May arrive as early as 12/20. Estimated shipout will be early January 2023.

  • #HATEISAVIRUS collection

    Hate Is A Virus Original Tee: All sizes in stock.

    Hate Is A Virus Neon Yellow Tee: All sizes in stock.

  • TEE2.0! Upcycling Collection

    We don’t want any of our apparel going to waste! Although these items have minor “flaws” (some imperfections in the stitching, color, prints, etc), they are perfectly functionable and wearable.

    With our friends at Rewilder, TEE2.0! is a collaboration between UPRISERS and Rewilder, a sustainable design company that revives the obsolete into one-of-a-kind objects. Together, we’re phasing out waste by upcycling old tees in a new fashion.

  • uprisers.world originals

    Uprisers.World Original Tee: BONE Currently out of stock. Restock is estimated for November.

    Uprisers.World Original Crewneck Sweatshirt: HEATHER GREY Currently out of stock. Restock is estimated for November.