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FAQs

PRE-ORDERS = ZERO WASTE*

Zero Waste

All Pre-Orders means ZERO WASTE. We embrace this concept to rethink systems and debunk accepted "truths" about consumption and convenience.


Learn more at Zero Waste International Alliance.

Delivery Time Period

Our delivery time period varies per drop / collab. If an item is in-stock, our shipments go out every Tuesday and Thursday of the week. This can take between 1—3 days from purchase to begin its fulfillment process, a timeline which does not include Weekends or Holidays. Once your order has been shipped, you will receive an order confirmation email with a tracking #. Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues.


IMPORTANT: Before ordering, please make note whether your item is in pre-order. These items tend to take at least 2-3 weeks from the day pre-orders close. Orders that are mixed with pre-orders and in-stock items might ship in different shipments. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL).


UPDATE: 04.30.20: Please allow a few extra days before shipment as our postal carriers are experiencing delays. Our scheduled shipments goes out every Tuesday and Thursday.

+ Pre-Order products: Before ordering, please make note whether your item is on pre-order. These items tend to take at least 2-3 weeks from the day pre-orders close. Due to COVID-19, please check below for a more accurate timeline for our shipping schedule. Delays may apply.

Returns + Exchanges

Our current return policy lasts 14 days from delivery confirmation. We gladly cover your shipping and restocking costs to ensure your entire process is easy. To be eligible for a return, your item must be unworn, unwashed, and undamaged, and in the same condition that you received it with the original tags. Eligible returns include wrong shipping item, and damages (photo proof may be required).Please message us below to begin your return and/or exchange request.


Shipping Your Return:

*A shipping label will be provided. Please do not use your own label to make a return.

Non-returnable Items

Gift cards.


There are certain situations where only partial refunds are granted:


Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Any item that is returned more than 14 days after delivery.


Refunds (if applicable):


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable):


If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us (below).

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

IMPORTANT: *If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Made and designed in the USA

At the beginning of this year, Uprisers committed to manufacturing not only in the USA* but locally with LA partners who value sustainable practices. Our branded products** are custom, some made from recycled cotton and our dyeing system allows us to consume 7x less water than (non-blue sign compliance manufactures). That means we save more than 20 million gallons of water a WEEK.

*Unless otherwise mentioned all apparel decoration is done in the United States on blanks from the US.

**means it's made from custom patterns, rather than purchasing existing wholesale blanks

COVID-19 FAQs

Due to current circumstances, production delays may apply.*

Prevention Policy

Our internal team and manufacturing partners are among the many heroes of the COVID-19 crisis. Whether it's the cut-n-sew production of our collection to fulfilling orders, and everything in between, nothing is more important to us than making sure everyone's health is protected. Because our number #1 priority is the safety of our workers and team, it has resulted in a delay in production times. We appreciate your patience during this time.


Please feel free to get in touch with us with any questions regarding your order(s). We will do our best to respond within a 24-48 hour period.

Your Order(s) and Delivery Time Period

On behalf of the UPRISERS and #HATEISAVIRUS team, we'd like to give you a friendly update on your order(s). Production is almost finished and we're working closely with the postal service to meet our goals for end of April shipment (with a few exceptions).


Orders that are mixed with pre-orders and in-stock items might ship in different shipments. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL).


IMPORTANT:

#HATEISAVIRUS collection:

+ Tees (colors Black and White) and Tote Bags: SOLD OUT! We are currently taking pre-orders and expected in-stock date is July 31st. Delays may apply.

+ Tees (color Neon Yellow): SOLD OUT! We are currently taking pre-orders and expected in-stock date is July 31st.

+ Jennet Liaw Collaboration: SOLD OUT! We are currently taking pre-orders and expected in-stock date is July 31st.

+ Reusable Face Masks: SOLD OUT! We are currently taking pre-orders and expected in-stock date is August 31st.

+ Reusable Canvas Face Masks 2 PCK: In-stock and ready to ship!


Uprisers Stand with BLM collection:

+ No Justice No Peace Vintage Tee: On pre-orders. We are scheduled to ship starting July 15th. Delays may apply.

+ No Justice No Peace Long Sleeve: On pre-order. We are scheduled to ship starting July 31st.

+ Power To The People Sweatshirts and Pants: On pre-order. We are scheduled to ship starting July 31st.


*Our scheduled shipments goes out every Tuesday and Thursday. Please allow extra time for delivery as we have seen delays in shipping carriers timeline. This is out of our control once it leaves the facility.


Uprisers.World by UPRISERS collection:

+ In-Stock products: Please allow a few extra days before shipment as our postal carriers are experiencing delays. Our scheduled shipments goes out every Tuesday and Thursday.

+ Pre-Order products: Before ordering, please make note whether your item is on pre-order. These items tend to take at least 2-3 weeks from the day pre-orders close. Due to COVID-19, shipments are scheduled for week of June 30th.

Thank You For Your Continued Support

We are beyond grateful for your support for small businesses during such an unprecedented time. Additionally, the amount of support, love, and dedication to spread awareness of our #HATEISAVIRUS mission has reached far beyond our expectations. We've received countless messages that shared your experiences and why this movement matters to you. Some of our highlights have been outreach from students across the world who are conducting school presentations, reports, photography projects, you name it.


Each purchase from the #HATEISAVIRUS collection will be going towards their relief fund. It will be supporting Asian-owned small businesses and charities around the country who have been struggling to keep afloat. There will be an application and vetting process to determine the level of support each business will need. 


GET IN TOUCH

We want to hear from you! We'll get back to you ASAP.

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